ABOUT
Thank you for visiting Toffee Story.
[What is Toffee Story?]
~Clothes are your art pieces~
Customers are the protagonists of fashion stories
We have selected only up-and-coming international sellers who are particular about expressing their unique worldviews in a rich way.
Each cellar has its own unique theme and beautiful elements.
It's like weaving a story
We release limited collections each season, so there may not be many products available.
However, we will share the fun and surprise with you and deliver fashion that combines luxury and uniqueness.
Please enjoy the story just for you.
SHOPPING GUIDE
Our shop is an e-commerce site that offers unique and sophisticated fashion items.
We select and purchase highly designed products that you won't find in Japanese brands.
We help you to bring out your lifestyle and individuality through your shopping.
[Service] If you have any questions about product details or how to purchase, please feel free to contact us at any time via Shop Contact or the official LINE website.
We strive to prioritize customer satisfaction.
[After placing an order] Important information about your order will be sent via email, so please be sure to check it after placing your order. If you do not receive the email, it may have ended up in your spam folder. Please make sure you have your email settings set up to receive emails.
[Shipping] Products are inspected and packaged by our overseas partner companies before being shipped.
Therefore, it may take approximately 14 to 30 business days from the time of payment until your order arrives.
*Please check the estimated delivery time for your product below before purchasing.
*Our shop will prepare for delivery as soon as an order is received.
Please note that due to the limited collection we offer, your order may be cancelled if the item is out of stock after you place your order.
[After-sales service] If the delivered product is defective or if the product you receive is clearly different from what you ordered, we will accept returns and refunds.
Please note that we cannot offer refunds or exchanges in the following cases:
- Returns due to customer convenience (color, size, different from what you expected, etc.)
・Products that have been delivered more than 6 days ago ・Products that have been used, altered, washed, or cleaned ・Products that have acquired odors, stains, or scratches while in the customer's possession
▶If you would like a refund, please contact us and attach a photo of the defective part.
For refunds and exchanges, please contact us at the email address below.
When contacting us, please make sure to write "Regarding refunds" in the subject line.
In the body of your email, please include your name, order date and time, and the name of the product you purchased.
Contact email address: story.of.toffee@gmail.com
FAQ
[About shipping and delivery times]
All products are purchased from carefully selected overseas sellers. Our overseas partner companies inspect and package the products before shipping. Therefore, it may take approximately 14 to 30 business days from payment to delivery.
*The calculation of delivery days is based on business days. We have warehouses overseas and prepare to ship as soon as an order is placed. Please note that there is a possibility that your order may be canceled if the item is out of stock after you place your order.
[If the customer is not present]
If you choose postal delivery, the package will be delivered to your mailbox. If you choose courier delivery, you will receive a notice of absence, so please request redelivery yourself.
Please note that if you do not request redelivery for a long period of time, the package will be automatically returned to the overseas shipping center.
*If the shipping address is incorrect, the item will be returned due to an unknown address. In this case, we can resend the item within the storage period, but please note that an additional return fee will be charged.
[About cancellations]
Please refrain from canceling your order after placing it. Please make sure to check the color and size of the product before placing your order.
[Regarding product returns]
If the delivered product is defective or if the product you receive is clearly different from what you ordered, we will accept returns and refunds.
*Please note that we cannot accept returns if you do not contact us within 5 days of receiving the product or if the product falls under any of the following points.
Please note that we cannot offer refunds or exchanges in the following cases:
- Returns due to customer convenience (color, size, different from what you expected, etc.)
・Products that have been delivered more than 6 days ago ・Products that have been used, altered, washed, or cleaned ・Products that have acquired odors, stains, or scratches while in the customer's possession
▶If you would like a refund, please contact us with a photo of the defective part. For refunds or exchanges, please contact us at the email address below. Please write "Regarding Refunds" in the subject line of your email. In the body of your email, please include your name, order date and time, and the name of the product you purchased.
Contact email address: story.of.toffee@gmail.com